In 2014, the General Optical Council (GOC) signed up to a joint statement with other healthcare regulators which outlined the expectations of professional duty of candour from registered Optometrists and Dispensing Opticians.
To fulfil our duty of candour responsibilities, this report describes the unintended or unexpected incidents that occurred within optometry practice during the last year.
The Duncan and Todd Group aim to provide high quality, patient centered eyecare throughout Scotland.
Duty of Candour responsibilities and process.
Our Optometrists and Dispensing Opticians are reassured to be open and transparent if things go wrong. All staff are encouraged to familiarise themselves with duty of candour policies which are available to them.
The team have access to policies and procedures, support, and Professional Services Team to assist if they have queries. The Professional Services department perform annual audits of clinical eye examination record cards and training to allow staff members to have the knowledge to react when something goes wrong. The policies advise what to do and who to contact with Duncan and Todd if an unintended or unexpected incident occurs. We also liase with the NHS Primary Care to submit quarterly complaints. NES best practice recommends communication lead to assist patient if a Duty of Candour is invoked.
Unexpected or Unintended incidents Jan 2020 – Jan 2021