Our branch has re-opened for emergency/essential eye appointments. We are pleased to be expanding our services again and offering in-branch appointments if you are experiencing symptoms or change in vision.
As we continue to work within the Government guidance to restrict the spread of COVID-19 we have adapted our services.
We are open for emergency/essential eye appointments. This means if you are experiencing symptoms or change of vision and require replacement glasses you can make an in-branch appointment.
How to Book
We are open by appointment only so please book in advance either by
*Please Note - A member of our team will telephone you in advance of your appointment to carry out a pre-assessment which will determine if a visit is necessary. This will also provide all the information needed to prepare for your visit and maximise the time in-branch.
How we are keeping you safe during an in-branch appointment:
The safety and well-being of our people is at the heart of everything we do and we have been working hard behind the scenes to preparing for your arrival.
Social Distancing - please follow the instructions in-branch and keep a safe distance
Clinical Cleaning Standards our teams follow strict cleaning procedures throughout
Appointment Only - please book in advance either online or by telephone
Limited people - appointments are spaced out to limit the number in branch at any one time
Hand Sanitiser - hand sanitiser will be available to all on arrival.
Full PPE - Full approved PPE will be worn by our teams as appropriate.
Contactless Payment - payment will be by card only to limit contact.
Protective Screens - are in place at reception and waiting areas for your safety.
Pre- Appointment Assessment - you will receive a telephone call prior to your visit to determine the nature of your appointment and reduce time needed in branch.
Face covering - please wear a face covering when visiting our branch
If you are unable to visit us or have a non-emergency/essential query our team are here for you. We continue to offer remote services as follows:
You can book a telephone appointment online by selecting telephone appointment from the drop down menu. A member of our team will call you at the selected time.
You can call us on 01224 311001to discuss contact lens supply or care
You can email email@example.com and our expert team can arrange deliveries, amend orders and arrange solution etc
You can email firstname.lastname@example.org to arrange repairs
You can book a telephone appointment to arrange repairs
Our expert team are here for any hearing care advice, arrange repairs and order accessories
You can email email@example.com with your query or call the branch 01224 311001
We look forward to working together to continue supporting our communities with their eye and hearing health.